Privacy Policy

1. Who We Are

ClearRent is a product of Verealty Technologies Ltd., a company registered in Nigeria. We operate a verification-first rental platform connecting landlords, tenants, and agents in Lagos, Nigeria.

Contact: info@verealtytech.com

2. Information We Collect

We collect the following categories of information:

• Identity information: Full name, date of birth, National Identification Number (NIN)
• Contact information: Phone number, email address
• Account information: Account type (landlord, tenant, or agent), profile details
• Tenant-specific: Occupation, employer, workplace area, monthly income range, rent budget range, preferred areas, work mode, marital status
• Landlord-specific: Property documents, ownership verification documents, utility bills
• Agent-specific: Guarantor details, proof of address, experience documentation
• Property information: Photos, descriptions, location, pricing
• Transaction information: Inspection fee records, payment proof uploads, verification fee records
• Usage data: How you interact with the platform, device information, IP address
• Communications: Messages sent through our in-app chat system

3. How We Use Your Information

We use your information to:

• Verify your identity and confirm eligibility to use the platform
• Connect landlords, tenants, and agents appropriately
• Process verification and listing fee payments
• Facilitate property inspections and bookings
• Display verified listings to tenants
• Enable in-app messaging between platform participants
• Review and approve ownership documents submitted by landlords
• Send platform-related notifications and announcements
• Improve and maintain our platform
• Comply with legal obligations under Nigerian law

4. How We Store Your Data

Your data is stored securely using Google Firebase (Firestore and Firebase Storage), hosted on Google Cloud infrastructure. Media files including property images and verification documents are stored on Cloudinary. Both services employ industry-standard encryption at rest and in transit.

We do not store your NIN or BVN in plain text. Sensitive documents uploaded for verification are accessible only to ClearRent administrators for review purposes.

5. Who We Share Your Data With

We do not sell your personal data. We may share limited information with:

• Other verified platform users — only what is necessary for a transaction (e.g. a tenant's name and verified status visible to a landlord)
• Google Firebase and Cloudinary — as infrastructure providers under strict data processing agreements
• Regulatory authorities — if required by Nigerian law or court order

6. Your Rights

As a user of ClearRent, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for optional data uses
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us at info@verealtytech.com.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g. transaction records).

8. Children's Privacy

ClearRent is not intended for use by persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has registered on our platform, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes through in-app announcements. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact: info@verealtytech.com